General terms and conditions of sale

1. Preamble

These general terms and conditions of sale (T&Cs) govern all bookings and stays in our guest rooms. Any booking implies the client's full and unreserved acceptance of these T&Cs.

2. Booking and confirmation

Bookings can be made via our website, by phone or by email.
A booking is only considered confirmed once a deposit of 50% of the total cost of the stay has been received.

3. Rates

Rates are shown in euros (€) and include VAT.
The rates indicated at the time of booking are fixed and final.
The balance of the stay is payable on the day of departure, in accordance with your booking agreement, plus any additional charges, including those for table d'hôtes meals and drinks.

4. Cancellation and changes to bookings

In the event of cancellation by the client, the following conditions apply:
Cancellation more than 8 weeks before the arrival date: refund of the deposit, minus a €10 administration fee.
Cancellation between 8 weeks and 2 weeks before the arrival date: 50% of the total cost of the stay is due.
Cancellation less than 2 weeks before the arrival date, or no-show: the full cost of the stay is due.
Any change to a booking is subject to availability and may incur additional charges.
Please note that no cancellation insurance is included in our rates. We therefore strongly recommend that you take out such insurance.

Cancellation of the stay by the owner
If the owner has to cancel the booking before the start of the stay, they must inform the client immediately by any means. The client will then be refunded immediately and in full for any sums already paid.

5. Arrival and departure

Rooms are available from 4 pm on the day of arrival and must be vacated by 11 am on the day of departure.
In the event of late arrival (after 8 pm), the client must notify the guest house in advance.

6. House rules

Guests are required to respect the house rules displayed in the rooms and common areas.
Smoking is prohibited inside the buildings.
Pets are not allowed.

7. Liability

The guest house cannot be held liable for valuables left in the rooms.
Guests are responsible for any damage caused by themselves or by those accompanying them.
The client undertakes to leave the rooms in perfect condition and free of damage at the end of the stay, and to report systematically, and bear the cost of, any damage for which they are responsible. Repair costs, including the time needed for the necessary restoration work, will be charged on a separate invoice, based on supporting documents for the costs incurred.
Please note that the kitchen is not available for guests' use.
Minors remain under the sole and full responsibility of their parents or legal guardians. Children must always be accompanied by an adult.

8. Data protection

Personal information collected during booking is processed in accordance with our privacy policy.
The client has the right to access, rectify and delete their personal data.

9. Disputes

In the event of a dispute, the parties undertake to seek an amicable solution.
Failing this, the Belgian courts shall have jurisdiction to settle the dispute.

10. Final provisions

These T&Cs may be amended at any time without prior notice. The applicable conditions are those in force on the date of booking.